Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fly.and.fit@gmail.com. Please note that returns will need to be sent to the following address: 
Fly and Fit
Storkowerstr. 18
Spreenhagen, 15528
Germany

Please let us know before you ship something to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at fly.and.fit@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fly.and.fit@gmail.com.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, notify us of your decision within the 14-day window by submitting a request through your account at https://shopify.com/100809736521/account .
Once you have notified us, you must return the items within 14 days. We will refund the purchase price within 14 days of receiving the returned items or proof of return shipment, whichever is earlier.
Return shipping costs are at your expense. The right of withdrawal does not apply to items that are on sale.